Have a Question?

Our sellers are grouped into local Craft Villages. They sell here through their own stores and you visit their store pages just as you would if you were shopping at a Craft Village. This is not a global or nationwide database of competing sellers, but communities of local small business owners.

You can shop local and support small businesses by visiting your local online Craft Village. If you want to explore more, you could pay a virtual visit to any of the Craft Villages around the country.

Craft Village is a platform for selling handmade products. All items you list need to be designed and made by you. We look forward to seeing what you create.

A couple of rules

– no selling on behalf of another person or organisation for commission
– nothing that promotes, or supports hatred or discrimination on the basis of race, religion, gender, etc.
– no items that infringe copyright laws
– nothing that may be considered to be obscene or offensive

Craft Village is not a curated marketplace and we hold no responsibility for what is sold on the platform. However, if a seller is found to be selling items that don’t adhere to our terms and conditions, their membership will be cancelled.

To join your local Craft Village you will need to apply for membership which costs £35 a year. This gives you unlimited free listings, and all the benefits of being in the Craft Village community.

There is a small commission fee of 5% of any item you sell and PayPal will take a small payment processing fee.

CraftVillage uses Secure Socket Layer (SSL) technology which ensures that all connections on CraftVillage’s server remain encrypted. This explains why the website address begins with “https” instead of “http”. Please click the “padlock” icon on the web browser for more details on the security certificate. Craft Village does not store any credit card details, and payments are processed through PayPal. No one can access your financial data.

Delivery options are decided and defined by each individual seller. Some of the delivery options will have added cost. Some sellers offer free delivery. Some local sellers offer free local collection and will provide an address for pick up. If you select this option, please ensure that you have the ability to get to the location and collect. Delivery options cannot be changed after the transaction has been processed.

You can ask a seller a question through their store page or from any of their product pages.

If you need to contact a seller about an order you have made, you just need to go to the orders tab on your account page and send an order enquiry.

If you aren’t happy with your purchase you should contact the seller to communicate with them and resolve the problem. You can do this by going to the orders tab on your account page, finding the order and opening an order enquiry which the seller will respond to. The seller may offer replacement, refund or partial refund in line with our Refund Policy

Although we process payment at Craft Village, the sale is directly between you and the seller. After your order is completed your payment is sent to the seller and if a refund is agreed, the seller will arrange to refund the money to you personally. If funds are still with us, we will process any refund the seller agrees to.

If there is an unsettled dispute between you and the seller, please contact us by opening a case and we will step in and try and resolve it fairly.

If you need to put your store on vacation, you can put a message at the top of your store and put a hold on sales for a while. You do this through the settings tab in your dashboard.

Membership can be cancelled at any time.

We hope you love being a member of Craft Village but if there is a ever a time you feel that you need to discontinue your membership you can do this through your seller dashboard. Go to your profile in the top right hand corner and then click on the membership tab. Here you will see the option to cancel your membership and no further money will be taken. 

Your membership subscription payment is taken annually through Paypal. You will receive email notifications before any payment is taken. If you need to, you can cancel any pre-approved payments to Craft Village by visiting your Paypal account.

Please be aware that by cancelling your membership you remove your store from that date and all listings will be removed from the site.

Each seller should state their own processing time for their products so you know what to expect. If you haven’t received an item after a reasonable time, you need to let the seller know by contacting them directly. You should always communicate through Craft Village so that you will be protected by our Terms of Service. The seller should address your concern and provide updates on the delivery of the item. If you find that the seller’s response is unsatisfactory, you can open a case and Craft Village will step in to mediate. 

Please visit our Terms and Conditions pages for a detailed breakdown of our policies.

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