Managing Orders
When an order is received you will get an email notification and it will appear in the orders tab of your dashboard that can be accessed through the account page on the website. Explaining order status Pending and on hold – Occasionally orders are received but the buyer’s payment takes a while to come through […]
Getting to know the Dashboard
This is where you will manage your online shop. You can visit it on your mobile and make changes, but it is a lot easier to manage and set up your shop on your computer. Any time you get stuck, you can get helpful tips by hovering over buttons or blue question marks in the dashboard. […]
What are the Fees?
To get a place at your local Craft Village you will need to apply for membership which costs £25 a year. This gives you unlimited free listings, and all the benefits of being in the craft village community. We do not charge a commission fee. PayPal will take a small payment processing fee which is […]
Getting Paid
In line with our terms and conditions, we process all payments for your sale through PayPal. All available funds will be paid into your PayPal account each Monday minus PayPal’s payment processing fees. It is important that you link your business PayPal account when you set up your store to avoid any delays getting payment […]
Listing Products
Please be sure that you have read Craft Village’s Terms and Conditions and Policies on the website that you agreed to when you joined Craft Village before creating your first product. Go to the Product Tab of your Vendor Dashboard. To add a new product click on the “add new” button in the top right […]
