Welcome to Craft Village. We operate a social marketplace which allows you to buy and sell handmade items using our website. We are so happy you are here and using this service. Make the most of it, enjoy it, but please remember our house rules.
TERMS AND CONDITIONS
Last updated 22.03.2022
1. Introduction
1.1 Welcome to the Craft Village platform (the “Site”). We’ll refer to our website and other services as our “Services”, and Craft Village will be addressed individually or collectively as “Craft Village”, “we”, “us”, or “our”. Craft Village is a marketplace that allows users to offer, sell and buy handmade goods (“products”). Do read through the following Terms and Condition carefully before using the Site or any of our Services. These Terms tell you who we are, the conditions on which you may be a seller or buyer on our site, what to do if there is a problem and other important information. By using our Site you agree to our Terms. If you are using the Site as a representative of an entity, you are agreeing to the terms on behalf of that entity. The Terms are available to you, so that you are aware of your legal rights when using our services.
1.2 This document and any documents referred to within it will collectively make up the ‘Terms and Conditions’.
1.3 Our “Services” include (a) the site, (b) the services provided by the site, (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video, messages, tags, content, programming, software, application services. Any new features added to the Services are also subject to these Terms and Conditions. Content that is posted by Users using our Services will be “Your Content”. Your Content includes your usernames, shop names, profile pictures, listing photos, listing description, reviews, comments, videos etc.
1.4 Our services include an online platform service that provides a place and opportunity for the sale of goods or services between the buyer (“Buyer”) and the seller (“Seller”), collectively known as “Users” or “Parties”. The actual contract for a sale is directly between the Buyer and the Seller. We are not a party to that contract or any other contract between Buyer and Seller.
1.5 Our services include a membership subscription service that allows the use of the online platform and provides opportunity for communication between the sellers (“Sellers”). “Contract Term” means a period of twelve months and which is renewable on a yearly basis until the agreement is terminated by either party in accordance with these terms. “Member” means the person or company who is named on the Application for Membership form and for whom, following acceptance, Craft Village has agreed to provide services to, in accordance with these terms. “Membership” means the period of time when a Member is contracted to Craft Village. “Membership Fee” means the payment made by the Member to Craft Village to cover membership costs for the Contract Term. “Membership Term” means a period of 12 months. “Specified Service” means the service provided by Craft Village and set out in clause 11.2 of these Terms and Conditions.
1.6 We reserve the right to change, modify, suspend or discontinue all or any part of this Site or Services at any time. We may release certain Services or their features while they are still considered to be a beta version. This means they may not work correctly or in the same way as the final version is expected to work, and we cannot be held liable in such instances. We may also impose limit on certain features or restrict your access to parts of, or the entire Site or Service at our sole discretion without notice or liability.
1.7 We reserve the right to refuse to provide you access to the Site or Service or to allow you to open an Account for any reason.
1.8 While we will always attempt to offer reliable information, as much of our content is produced by users and other third parties, we do not promise that the content or information provided on our Site will be accurate, complete, up to date or always available.
2. Privacy
2.1 We are the data controller in relation to our Site, and are responsible for your personal data. When you register with us or use our Site you provide us with personal data which is collected and used in accordance with our Privacy Policy. Please take the time to read it and understand how we use your information. When using our Services or providing information on the site, you consent to Our collection, use, disclosure, and processing of Your Content and personal data as described in the Privacy Policy.
2.2 If you need to process personal information relating to a buyer or seller for the purpose of effecting a transaction you confirm and undertake that you will only process personal information for sole purpose of participating in the marketplace and completing the transaction. You confirm that you will not store personal information un-necessarily and will apply all adequate technical and organisational measures to keep such personal data secure.
3. Your Account
3.1 To use some of our Services you’ll need to create an account with Us.
3.1.1 You must be 18 or older to use our Service. Otherwise you may only use our Services under the supervision of a parent or legal guardian.
3.1.2 Provide accurate information about yourself. Do not use false information or impersonate another person or company through your account.
3.1.3 You are solely responsible for your account and all activity on it. The person who’s name is on the account will be ultimately be responsible for all activity if the account is shared between people. If you’re registering as a business entity, you personally guarantee that you have the authority to agree to the Terms on behalf of the business. Accounts are not transferable.
3.1.4 As you are solely responsible for any activity on your account, it is important to keep your login and password secure.
4. Your Content
4.1 Anything that you post using our Services is your Content. This includes usernames, shop names, profile pictures, listing photos, listing descriptions, reviews, comments, video, etc.
4.2 We are a marketplace that allows users to offer, sell and buy Handmade Products. You agree to only sell items made and designed by you. Any reselling will result in closure of your account.
4.3 You are responsible to keep any content and posted information up to date and accurate. You should delete any listings that are no longer available.
4.4 You are solely responsible for Your Content. You represent that you own or otherwise control all necessary rights to Your Content and that in using it you are not infringing or violating any intellectual property rights of any third party.
4.5 By listing an item on our Site you agree to comply with our rules for listing, content policies and selling practices from time to time in force. We reserve the right to modify, suspend or delete any listing that violates our rules, policies or practices or to improve user experience.
4.6 We have full discretion in determining the appearance, placement and order of listings on pages and in browse results. The factors we may consider in making this decision may include the buyer and sellers respective location.
4.7 By posting Your Content through our Services, you are granting us a license to use it. We do not claim ownership to Your Content, but we have your permission to use it to help us function and grow. This license allows us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify reproduce, distribute, store and prepare derivative works of Your Content to promote the Services or our Site.
4.8 If your Content infringes another person’s intellectual property, we will remove it if we receive proper notice. If content that you own or have rights to has been posted to the Services without your permission and you want it removed, please contact us.
4.9 You agree to not post any content that is defamatory, obscene, vulgar, abusive, threatening, or otherwise offensive or in violation of our Prohibited Items/Services section. You also agree not to post any content that is false, misleading or uses the Services in a manner that is fraudulent or deceptive.
4.10 We do not take any responsibility, nor do we assume any liability for any content provided by you or any third party. You agree to not hold us reliable for any inaccurate or misleading content.
5 Your Use of Our Services
5.1 We grant you a limited, non-exclusive, non-transferable and revocable license to use our Services subject to our Terms and Conditions. You agree that you will not violate any laws in connection with your use of the Services. This includes any local laws that may apply to you. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property displayed on the Site are the property of Craft Village and where applicable, third parties proprietors identified on the Site. You agree not to copy, distribute, republish, mirror, frame or create derivative works without our prior written consent.
5.2 You are responsible for paying all fees that you owe to us. You are also solely responsible for collection and/or paying any applicable taxes for any purchases or sales you make through our Services.
5.3 You agree not to attempt to obtain source code of the services. You agree to not interfere with or disrupt/harm our services.
5.4 Violations of this policy may result in a range of actions, including any or all of the following: listing deletion, account suspension or legal action; if necessary.
5.5 If you believe a User on our Site is violating these terms, please contact us.
6 Terms and Conditions of Sale
6.1 The actual contract for sale of Products is directly between the seller and the buyer. We are not liable to any person in relation to an offer for sale, sale, or purchase of any Product listed on our Site. We are not responsible for the enforcement of any contactual obligations between any buyer and seller. Although Craft Village manages payment for the sale, the underlying contract for the buyer’s purchase is concluded directly between the seller and the buyer.
6.2 We have no control over and do not guarantee the existence, quality, safety or legality of the items offered or advertised on our Site, the credit worthiness of any user, the ability of sellers to sell or buyers to buy, the accuracy or completeness of any items listed by the users, or that buyers and sellers will complete the transactions.
6.3 We are not involved in any transaction between a buyer or seller on our Site save that we facilitate a marketplace and process payments on behalf of sellers.
6.4 Currently we only support PayPal payments. These payments are processed through third-party payment channels. All third-party payment channels will charge you an additional fee for payment processing. This fee will be dependent on your location as well as your buyer’s location.
6.5 All sellers on the Site must agree to the Return Policy stated on the site.
They must also include the following information on their listings
(a) shipping method, costs and expected time,
(b) taxes and applicable government imposed fees (if any).
6.6 The pricing of items/services for sale are determined by the Seller at their own discretion. The price of an item and shipping charges will include any additional charges such as sales tax, value-added tax, tariffs etc. Sellers will not charge Buyers such amounts additionally and separately.
6.7 It is always possible that, despite the best efforts by the seller, some Products may be incorrectly priced on the Site. If the correct price for a Product at the order date is less than the price stated to the buyer, the seller will charge the buyer the lower amount, but if it is higher than the price stated to the buyer, the seller will contact the buyer for instructions before accepting the buyers order.
6.8 Sellers will issue additional receipts, or tax invoices to Buyers on request.
6.9 All sales on the Site are binding. Sellers are obligated to deliver items/services as described in a prompt manner, unless exceptional circumstances arise. If there are any exceptional circumstances the seller is obliged to contact the Buyer to inform them of any delays or inability to complete the transaction.
6.10 The seller of any item/service will not be charged a commission fee on the total transaction amount received by the seller (including taxes, if any and shipping costs for any of the transactions made on our Site.
6.11 The PayPal handling fees involved in the transection will be deducted directly from the sellers funds before the funds are settled into their account. Payouts of available funds are automatically processed and occur every Monday.
6.12 Sellers may make minor changes to their Products from time to time as long as the changes do not affect the buyers use of the product. These changes are in order to
(a) reflect change in relevant laws and requirements
(b) implement minor technical adjustments and improvements
6.13 If a seller needs to make significant changes to a product or the terms of sale for the product, the seller will notify the buyer prior to the changes taking effect. If the buyer does not accept these changes, they may contact the seller to end the contract before the changes take effect and receive a refund for any Products paid for but not received.
7 Terms and Conditions of Purchase
7.1 When making a purchase, you agree to comply with our applicable rules and policies which are from time to time in force. It is your responsibility to read the full listing before committing to buy a product.
7.2 Any order placed in respect of a product is deemed irrevocable and unconditional. By placing an order you agree to the terms and conditions of sale set out in our policies. Although Craft Village processes payment, the contract for the sale remains between you and the seller.
7.3 When you commit to buy a product or your order is accepted, you enter a legally binding contract with the buyer to complete purchase.
7.4 We do not transfer legal ownership of Products from the seller to the buyer.
7.5 If a buyer wishes to make changes to the Product ordered, please contact the seller directly, who will have full discretion whether or not to accept the changes. The seller will let the buyer know about any changes to the price of the product and any other changes that may be necessary as a result of the requested change. The buyer will then confirm whether they wish to go ahead with the change. If the seller cannot make the change, or the consequences to making the change are unacceptable to the buyer, then the buyer may make a request to end the contract. See section on cancelling a sale.
7.6 It is always possible that, despite the best efforts by the seller, some Products may be incorrectly priced on the Site. If the correct price for a Product at the order date is less than the price stated to the buyer, the seller will charge the buyer the lower amount, but if it is higher than the price stated to the buyer, the seller will contact the buyer for instructions before accepting the buyers order.
8 Cancelling a Sale
8.1 A Buyers Right to End the Contract
8.1.1. If a buyer becomes aware of a defect in all or part of the Product
(a) the buyer must give written notice to the seller and return the allegedly defective product to the seller.
(b) where the products returned are found to be defective the seller will, at their option repair or replace the defective products, or refund the price of the defective product in full.
8.1.2 If a buyer is ending the contract for any of the reasons set out below, the contract will end immediately and the seller will refund the buyer in full for any product which has not been provided.
(a) the seller has informed the buyer of an upcoming change to the Product or Seller’s policies which the buyer does not agree to
(b) the seller has informed the buyer of an error in the price or description of the product and the buyer no longer wishes to proceed
(c) there is a risk that the supply of the Products may be significantly delayed because of events out of the sellers control or,
(d) the seller has stopped supplying the Products for technical reasons, or notifies the buyer that the seller is going to suspend them for technical reasons for a period of more than 7 days.
8.1.3 In the case of personalised items made by the seller, specifically for the buyer that have no resale value, the sale cannot be cancelled. If the product is defective please refer to the terms above.
8.1.4. If a buyer ends the contract, a seller may make deductions to the refund price to reflect any deduction in value to the Products by the buyer handling them in an unacceptable way – if refund has been arranged before the seller is able to inspect the products and later discovers the buyer has handled them in an unacceptable way, the buyer must pay the appropriate amount.
8.1.5. If a refund is due the seller must make the refund to the buyer as soon as possible. The payment is processed by Craft Village and during this time the seller can authorise Craft Village to issue a refund. After the funds have been withdrawn to the buyers account, the seller must issue the refund.
8.1.6. Either the seller or the buyer must pay for the return of products when a contract is ended, dependant on the reason for return. If a product is faulty, not fit for purpose, or not as described, the seller is responsible for the return postage. The buyer is responsible for return postage if the sale is cancelled for any other reason.
8.1.7 To end the contract in your account, select the relevant option in your account and communicate with the seller.
8.2 A Seller’s Right to End the Contract
8.2.1 A seller may provide written right to end the contract to a buyer at any time if
(a) the buyer does not collect, or allow the seller to deliver the products to the buyer within a reasonable time; or
(b) the buyer fails to make payment to the seller when it is due and still does not pay within 7 days of a payment reminder.
8.2.2. If a seller ends the contract for the reasons stated above the seller will refund any money the buyer has paid in advance for products that have not been provided but the seller may deduct or charge reasonable compensation for the net costs the seller will incur as a result of the buyer breaking the contract.
8.2.3 To end the contract in your account, select the relevant option in your account and communicate with the buyer.
9 Disputes
9.1 Parties to the transaction will be entirely responsible for the sales contract between them in accordance to the listing of goods, warranty of purchase and like. As such, We accept no obligations in connection to these contracts. However, if you have problems with your order, we may step in to help. We do not pre-screen Users and any of Your Content. We cannot ensure that Users will actually complete a transaction. If you are buying Products, you agree that we are not responsible for examining or warranting any listings provided by any users. If you are selling Product, it is your responsibility to review the content of your listings for accuracy. We do understand that disputes will arise, and will help to try and resolve them.
9.2 If you find yourself in a dispute with another user of our Services or a third party, we encourage you to contact the other party and try to resolve the dispute in an amicable way.
9.3 Should you be unable to resolve the dispute between you and another user, we may step in to help resolve the dispute. If you would like us to get involved, please contact us. We will not make judgments regarding legal issues or claims but we will help in good faith based on our policies.
9.4 We ask that you provide all information relating to the dispute that we request. Such requests will be directed to your designated email address. If we are unable to get a response from you we may close the investigation or determine that the investigation has been resolved in favour of the other party.
9.5 Disputes as a Buyer
9.5.1 You may raise two types of disputes
(a) the item is not delivered’ and the seller is not responding to any of your attempts to communicate, and
(b) the ‘item is significantly not as described’.
9.5.2 You may pursue a report about a transaction or contact PayPal to pursue any chargeback options that may be available to you. However, you may not pursue both options at the same time or seek double recovery in respect of the same transaction. If you raise a dispute with us and subsequently file a chargeback, we will close your report.
9.5.3 If you have received a refund/exchange from the seller, you may not report that transaction.
9.5.4 If the ‘item is not delivered’ we will ask the seller to provide proof of shipping and delivery that can be tracked online. If the seller fails to do so, we will resolve the dispute in your favour.
9.5.6 If there is a dispute that an ‘item is significantly not as described’, we will make a fair decision based on all the information we hold about the item. We will exercise our decision-making authority based on numerous factors, which include the description of the item at the point of purchase, communications between you and the seller as well as any documentation provided. All decisions made by us are final.
9.6 Disputes as a Seller
9.6.1 As a seller you are encouraged to communicate actively with your buyer especially if there are any exceptional circumstances. Responding promptly to your Buyers will help to avoid any unnecessary disputes.
9.6.2 For ‘items that are not delivered’ you will be contacted to provide proof of shipping. The documentation must clearly show that you have shipped the item to the buyer’s address as reflected on the sales receipt. The documentation must be able to be tracked online showing the date the item was sent and the official acceptance of the item by the shipping company and the status update that the item was delivered (buyer’s acceptance). This is the only evidence that we will accept as proof of delivery. If proof of delivery cannot be provided then we may resolve the dispute in favour of the buyer.
9.6.3 If there is a dispute that an ‘item is significantly not as described’, we will make a fair decision based on all the information we hold about the item. We will exercise our decision-making authority based on numerous factors, which include the description of the item at the point of purchase, communications between you and the buyer as well as any documentation provided. All decisions made by us are final.
9.6.4 If the buyer attempts to pursue any chargeback options, we will close the dispute in order to prevent double recovery.
9.6.5 If the buyer pursues a successful chargeback the seller is responsible for any associated fees and will be invoiced for the chargeback amount by Craft Village. Failure to pay could lead to membership suspension.
9.7 Disputes with Us
9.7.1 If you are upset with us, please let us know and hopefully we can resolve your issue. If we are unable to resolve the issue, these rules will govern any legal dispute involving our Services
9.7.2 Governing Law. The Craft Village’s local laws govern the Terms and Conditions. Any dispute or claim arising out of or in connection with these terms and conditions, their subject matter, or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
9.7.3 You agree that any dispute or claim arising from the Terms will be settled by arbitration where possible. Any arbitration under the Terms will take place on an individual basis: class arbitrations and class actions are not permitted. Any decisions made by the arbitrator will be deemed final.
9.7.4 Each Party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle settle any dispute or claim that may arise out of, or in connection with these terms or their subject matter or formation (including non-contractual disputes or claims).
10 Prohibited Items
10.1 Craft Village is not a curated marketplace. However, for a variety of reasons we prohibit certain types of items from our marketplace. Some of these items present legal risks to our community, some are against our own marketplace policies.
10.2 It is the Seller’s responsibility to ensure that their proposed item complies with all laws and is allowed to be listed for sale in accordance to local laws’. For Seller’s convenience we have provided a non-exhaustive guideline on prohibited and restricted items that are not allowed for sale. We will update this guideline from time to time where necessary.
10.3 If an item is found to be in violation of this policy, the Seller could potentially experience listing deletion, account suspension, account termination and legal action
10.4 The following types of items are prohibited:
i. Items bought for resale – everything listed on the site should be handmade by the sellers
ii. Alcohol
iii. Tobacco products, smokeable products, e-cigarettes and e-liquid
iv. Drugs and drug paraphernalia
v. Medicine, medicinal instruments and items with objectionable medical claims. Listings are prohibited to make claims such as having a causal relationship between a substance and the prevention, cure or treatment of a disease or condition.
vi. Live animals and insects
vii. Items made or derived from animals, including, but not limited to, endangered species and exotic animals
viii. Ivory or bones
ix. Hazardous materials which are flammable, explosive, corrosive, radioactive material, poisonous or otherwise dangerous
x. Items or listings that promote, support or seek to engage users in illegal activity
xi. Items or listings that promote, support or glorify hatred and seek to discriminate and/or demean on the basis of race, religion, gender, gender identity, disability or sexual orientation
xii. Items that infringe copyright laws
xiii. Counterfeit items
xiv. Stolen or Illegal goods
xv. Pornography and adult material
Membership is for an initial Contract Term of 12 months and is subject to payment of the Membership Fee each year.
11.2.1 Following the expiry of the initial Contract Term and any subsequent Contract Term, the Member must renew their Membership paying the Membership Fee for the next Contact Term otherwise Membership is terminated in accordance with these Terms and Conditions.
11.3 Specified Service. Craft Village shall at its sole discretion provide the following Specified Service to the member:
(a) access to a members only facebook page for the member’s local craft village
(b) access to a seller dashboard for the member to list and manage their own products in an online “store” on the Craft Village marketplace website to sell through one assigned local craft village only.
(c) regular email communication with information about upcoming events
11.3.1 The Specified Service is given to the Member subject to these Terms and Conditions.
11.3.1.1 We shall use all reasonable endeavours to provide the Specified Service within any advertised times.
11.3.1.3 Any other changes or additions to the Specified Service or the terms and conditions of membership will be notified to the member in writing in advance of those changes taking place.
11.4 Waiver and Liabilities
11.4.1 We warrant to the Member that the Specified Service will be provided using reasonable care and skill as far as reasonably possible. Where we may use the service of any agent or third party (such as speakers at events) we do not give any warranty, guarantee or indemnity in that respect.
11.4.2 Except in the case of death or personal injury caused by the Craft Village negligence, we shall not be liable to the Member by reason of any representation (unless fraudulent or negligent) for any loss of profit or any indirect, special or consequential loss, damage costs, expenses or other claims (whether caused by the negligence of Craft Village or its agents or otherwise) which arise out of or in connection with the provision of the Specified Service and the entire liability of Craft Village under or in connection with the Membership or Specified Service shall not exceed the Membership Fee for that Membership Term, except as expressly provided in these Terms and Conditions. This warranty is in lieu of all other terms, conditions and warranties, expressed or implied statutory or otherwise and any other liabilities
whatsoever and howsoever arising.
11.4.3 We shall not be liable to the Member or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of Craft Village’s obligations in relation to the Specified Service, if the delay or failure is due to any cause beyond our reasonable control, and time shall not be of the essence. In respect of an event cancelled by us for any reason whatsoever, liability shall be limited to refunding any Event Fee that may have been charged.
11.5 Termination of Membership
11.5.1 The Member may terminate the Membership by cancelling through the website or by cancelling the subscription through their PayPal account. If membership is cancelled during the Contract Term, the Member will not be refunded the Membership Fee for the Contract Term.
11.5.1.1 On cancellation of the Membership the member will no longer recieve the specified service, including access to the seller dashboard and online store. The member’s store is closed and listings removed.
11.5.2 We may at any time terminate the Membership by immediate written notice if ta member commits any material breach of these Terms and Conditions or goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.
11.5.3 Upon termination of the Membership for whatever reason all sums owed by the Member to Craft Village shall become due and payable by the Member with immediate effect. Any payments recieved by the member for any outstanding and incomplete orders will be requested from the Member by Craft Village to enable the buyers to be refunded and will be become due and payable by the Member with immediate effect.
11.6 Insolvency of Member
11.6.1 This clause applies in the following circumstances:
11.6.1.1
The Member makes a voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction);
11.6.1.2 An encumbrance takes possession, or a receiver is appointed, of any of the property or assets of the Members;
11.6.1.3 The Member ceases, or threatens to cease, to carry on business;
11.6.1.4 We reasonably believe that any of the above events is about to happen and notify the Member accordingly; or
11.6.2
If this clause applies then, without limiting any other right or remedy available to Craft Village, we may cancel the Contract or suspend Membership, including access to the website , facebook groups and attendance at Events.
11.7 General
11.7.1 Membership allows access to selling areas of the website (seller dashboard). If membership is cancelled, access will immediately stop and the Member’s store is immediately closed.
11.7.2 If you enter your details in any application or registration form you are giving your express permission for your details to be added to our data base for contact and marketing purposes.
11.7.3 We provide opportunities for members to communicate within facebook groups, and as a Member you agree to conduct yourself in a professional and business-like manner, treating other members with respect at all times. If we should receive a complaint about any Member’s behaviour, we reserve the right to suspend Membership. Such complaints would constitute a breach of these Terms and Conditions. We cannot be held liable for communication and actions of the members within these groups.
11.7.4 Membership is at the sole discretion of Craft Village and we reserve the right to refuse Membership.
12 Contact and Feedback
12.1 We are Craft Village Limited, a company incorporated and registered in England and Wales, trading as Craft Village with company registration number 12969838 having its registered office at 7 Fairview Road, Macclesfield, SK11 8NZ.
12.2 If you need to contact us please click on contact us for our contact details. We value hearing from our users, and are always interested in finding ways to improve our Service. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.
13 Changes in Terms
13.1 We are constantly updating and improving our Service to try and find ways to provide you with new and innovative features and services. Improvements and updates are also made to reflect changing technologies, tastes, behaviours and the way people use the Internet and our Service.
13.2 We may revise the Terms and Conditions but the most current version will always be at this link.
13.3 We will try, where possible and reasonable, to contact you to let you know about significant changes to any of the documents referred to in these Terms and Conditions. We may make contact through the system or via a separate email.
13.4 These Terms constitute the entire agreement between us and any user in relation to the use of the Site. The current version of the Terms and Conditions contains the only terms that apply to our relationship with you. Older versions of the Terms of Service will no longer apply to our relationship and will be completely replaced by the current version.
14 Other Important Terms
14.1 You acknowledge that you will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.
14.2 If we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of you breaking this contract, that will not mean that you do not have to do those things and that we will not take steps against you at a later date. For example, if you miss a payment and still receive the service, we are entitled to pursue the payment at a later date.
14.3 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee you may contact us to end the contract within one calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for services not provided.
14.4 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
